Frequently asked questions
I am having a very hard time right now.
Tap 도움 (help) at the top of the screen for official Korean help lines such as the suicide prevention line (109) and the mental health crisis line (1577-0199). In immediate danger, call 112 or 119. This email address cannot provide urgent help.
How does it work?
In 대화 (conversation), type or say what happened or how you feel, and the app picks a fitting sentence. In 둘러보기 (browse), choose the help you need and a sentence collection without a conversation, or search sentences, authors and works. Tap 다른 말 (something else) for another sentence.
Where do I see a sentence’s source?
Tap 출처 (source) on the sentence card for the author, work, location and terms of use. A one-line reason for the choice is shown too.
Apple Intelligence is not being used.
On-device AI works only on supported iPhones with Apple Intelligence turned on, and you can switch it on or off in the app’s Settings → Apple Intelligence. When it is not available, the app server decides with fixed keywords and example sentences. The line under the card tells you which way your text was read.
How do I use my voice?
Tap 말하기 (speak) and allow microphone and speech recognition. Typing works without them. To allow them later, turn on 마음책갈피 (Soul Bookmark) in iPhone Settings → Privacy & Security → Microphone and Speech Recognition.
How do I change the tone or hide topics?
In Settings, choose a tone (warm, calm or realistic) and remove topics you do not want to see. Religious sentences appear only if you turn them on.
A sentence has the wrong source or upsets me.
You can report it right away. Only which sentence it is and the reason you picked are sent, and reports are deleted after 30 days.
Where are my saved sentences?
In 보관함 (library), stored only on this iPhone. They are excluded from backups and there is no account, so they do not move to another device and the developer cannot restore them. Settings → 보관함 모두 삭제 deletes them all.
Where is my conversation kept?
Past messages on the conversation screen are stored only on this iPhone. They are not sent to the server, are excluded from backups, and the developer cannot restore them. Delete them with Settings → 대화 모두 삭제 (delete the whole conversation). 새 이야기 (new conversation) starts a new conversation without deleting earlier ones.
Where are the privacy policy and this page in the app?
Settings → 개인정보 → 개인정보 처리방침 (privacy policy) and Settings → 도움 → 고객 지원 (support) open in Safari. 개인정보 처리 방식 explains data handling inside the app.
Contact
- Suggested subject
- [Soul Bookmark] Support
- Helpful to include
- Your iPhone model and iOS version
- Which screen you were on, what you were doing and what happened
- You do not need to send what you wrote
The app is run by one individual developer, so a reply may take a few days. For urgent help, use the contacts under 도움 in the app.